![]() These integrations provide a holistic contact center software solution capable of elevating customer experiences for companies of all sizes. It provides self-service, agent-assisted and fully automated alerts and actions.ĬXone also includes pre-defined CRM integrations and UCaaS integrations with most leading solutions on the market. These solutions include interaction analytics, customer surveys, reporting and performance management.Īutomation & Artificial Intelligence (AI) – leading-edge, intuitive technology that eliminates mundane tasks and speeds resolutions of customer issues for better business outcomes. These solutions include workforce management (WFM), quality management (QM), recording and performance management (PM).Īnalytics – turns insights into results by making data relevant, easy to consume and actionable. Workforce Optimization – unlocks the potential of your team. These solutions include an automatic call distributor (ACD), interactive voice response (IVR) interaction channel support and proactive outbound dialer. Omnichannel Routing – routing and interaction management. ![]() It simplifies everyday tasks such as presenting new products. CXone is a cloud native, unified suite of applications designed to help a company holistically run its contact (or call) center operations. Screen recording software enables you to record any area of your screen or save it as a screenshot. ![]() NICE CXone is the market leading contact center software in use by thousands of customers of all sizes around the world. When an evaluator opens an interaction to review, they will see the agent screen and hear the interaction simultaneously. Capturing an agent’s screen can help evaluators better understand an agent’s thought process while handling an interaction, can provide a mechanism for identifying process improvement opportunities, and act as an effective agent coaching tool. Screen recording is the act of capturing an agent’s screen while they are handling an interaction for quality and coaching purposes. ![]()
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